0:44New: sick-day cover, from the call to the text

The back office, done before you lock up.

Dayclose runs the back office for places with a front door. The session below is live: drag the playhead back, or click ahead of the cursor and take over.

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Harrow Street Bakery
MoneyReconcile
Week 3814–20 SepClosed
AllCardTransferExport
Week 38 closed. 40 of 41 matched, 1 reminder out.07:33
Paid in£9,846.3541 payments
Matched40 of 41
Needs a look1Reminder sent
Left to reconcile£10.00On reminder
Bank feedHarrow Business ••4417Synced 07:31
Tallis Café paid £182.40 against £192.40. Dayclose won't guess which is right.
Payment£182.40Thu 17 · 16:02Invoice INV-1184£192.40due Thu 17Difference£10.00short
To Tom Ashby, Tallis CaféSent 07:32
INV-1184: £10.00 to go

Hi Tom, Thursday's transfer came in £10.00 short of invoice INV-1184. Could you add it to your next payment? Thanks, Maren

WhenFromMatched toAmountStatus
Mon 07:12Card takingsCardSales, Sun£612.40Matched
Mon 09:40Sallow KitchenTransferINV-1179£348.00Matched
Tue 07:10Card takingsCardSales, Mon£538.10Matched
Tue 11:02Weyford StoresTransferINV-1181£226.50Matched
Wed 07:11Card takingsCardSales, Tue£571.95Matched
Wed 14:30The Linden HotelTransferINV-1183£410.00Matched
Thu 07:09Card takingsCardSales, Wed£602.25Matched
Thu 16:02Tallis CaféTransferINV-1184£182.40Reminder sent
Fri 07:14Card takingsCardSales, Thu£644.70Matched
Fri 10:21Parcel & PineTransferINV-1185£96.00Matched
Fri 12:48Brenlow PhysioTransferINV-1186£54.00Matched
Sat 07:13Card takingsCardSales, Fri£701.30Matched
Sat 09:05Sallow KitchenTransferINV-1187£312.00Matched
Sun 07:15Card takingsCardSales, Sat£818.60Matched
Open invoices23Wholesale
No.CustomerDueAmountStatus
INV-1179Sallow KitchenMon 14£348.00Paid
INV-1181Weyford StoresTue 15£226.50Paid
INV-1183The Linden HotelWed 16£410.00Paid
INV-1184Tallis CaféThu 17£192.40Reminded
INV-1185Parcel & PineFri 18£96.00Paid
INV-1186Brenlow PhysioFri 18£54.00Paid
INV-1187Sallow KitchenSat 19£312.00Paid
INV-1188Weyford StoresTue 22£240.00Due
INV-1189The Linden HotelWed 23£385.00Due
INV-1190Tallis CaféThu 24£188.00Due
INV-1191Brenlow PhysioFri 25£62.00Due

0:40Inbox

Every claim goes to the person who can fix it.

We attach the order to each request and hand it to whoever packed it, with a reply-by time. Choose the remedy yourself and the session follows your choice.

Weyford Stores
Open133vs Thu1:12:04 longest wait
Routed on arrival134vs Thu0:09 median to route
Answered today92vs Thu4:10 median first reply
Overdue12vs Thu2:41:30 oldest
Inbox14OpenMineDone
FromRequestPhotoStatusOwnerWaitingDue
Grace Pell10:44EmailHoney jar lids won't seal1QualityA restocked shelf of glass jarsRouted14:2011:30Sallow Kitchen09:46EmailCoffee machine part cracked again1SupplierA cracked coffee-machine part in a palmWaiting1:12:0412:00Halden Freight10:20PhonePallet pickup moved to 14:001DeliveryA wrapped pallet on a loading dockWaiting38:1011:45Meera Thalan08:17EmailRefund hasn't reached my cardRefundOverdue2:41:3009:30Sam Okoro09:58Web formChange my click-and-collect timeOrderResolved3:0510:15Wick Lane Dairy10:36EmailSeptember invoice attachedBillingRouted22:0512:30Mina Haddad10:07PhoneLost my loyalty cardAccountWaiting51:4011:50Joe Linnett10:22Web formDo you stock oat milk in 2 l?QuestionResolved2:1010:40Parcel & Pine09:53EmailReturned crates off by twoSupplierRouted1:05:0012:15Vikram Odedra10:39PhoneWrong change given on TuesdayTillRouted19:1212:40Ruth Allen10:49PhoneCan you hold a birthday cake?OrderWaiting8:5511:20Alice Stone09:31Web formAllergens in the seeded rye?QuestionResolved4:4810:05Harrow Street Bakery08:02EmailFriday order: six more croissantsSupplierResolved6:3009:00
Parcel arrived dentedResolved
Nadia RuizReply by 11:40
Honey jar lids won't sealRouted
Nadia RuizReply by 11:30
Order WS-50177 · Honey, 3 jars · £27.00 · packed by Nadia
Grace PellEmail10:44

Hello, three of the honey jars from Saturday's order won't seal. The lids turn without catching. I've put a photo of the shelf below.

A restocked shelf of glass jars
Dayclose routed this to Nadia Ruiz, who packed Saturday's order10:44
Order WS-50218 · Honey gift box · £24.00 · packed by Nadia
Tom ReyesWeb form10:58

Hi, the gift box came this morning with one corner caved in and a jar cracked. Photo attached. It was a birthday present, so a replacement would be best.

A dented cardboard parcel on a shop counter
Dayclose routed this to Nadia Ruiz, who packed the order10:58
Nadia RuizEmail11:02

Hi Tom, I'm sorry the gift box arrived like that. It was packed here on Tuesday, so this one is on us. A new box leaves this afternoon and should reach you tomorrow. No need to send the old one back. Nadia

Resolved. First reply in 4:10This week, first reply
0:002:004:006:00
Mon
Tue
Wed
Thu
Fri
Sat
Fri 25 SepMedian first reply4:100:20 faster than Thu

4:10to the first reply on a claim, example median

Inbox14OpenMineDone
FromRequestPhotoStatusOwnerWaitingDue
Grace Pell10:44EmailHoney jar lids won't seal1QualityA restocked shelf of glass jarsRouted14:2011:30Sallow Kitchen09:46EmailCoffee machine part cracked again1SupplierA cracked coffee-machine part in a palmWaiting1:12:0412:00Halden Freight10:20PhonePallet pickup moved to 14:001DeliveryA wrapped pallet on a loading dockWaiting38:1011:45Meera Thalan08:17EmailRefund hasn't reached my cardRefundOverdue2:41:3009:30Sam Okoro09:58Web formChange my click-and-collect timeOrderResolved3:0510:15Wick Lane Dairy10:36EmailSeptember invoice attachedBillingRouted22:0512:30Mina Haddad10:07PhoneLost my loyalty cardAccountWaiting51:4011:50Joe Linnett10:22Web formDo you stock oat milk in 2 l?QuestionResolved2:1010:40Parcel & Pine09:53EmailReturned crates off by twoSupplierRouted1:05:0012:15Vikram Odedra10:39PhoneWrong change given on TuesdayTillRouted19:1212:40Ruth Allen10:49PhoneCan you hold a birthday cake?OrderWaiting8:5511:20Alice Stone09:31Web formAllergens in the seeded rye?QuestionResolved4:4810:05Harrow Street Bakery08:02EmailFriday order: six more croissantsSupplierResolved6:3009:00

We sort fourteen requests by what each one needs before anyone reads them.

Reply dueby 11:40
Parcel arrived dentedTom Reyes, owned by Nadia
40:28left to reply

Nadia sees the clock the moment the claim is hers.

Waiting for your OK3
  1. ReplacementTom Reyes£24.000:04
  2. RefundMeera Thalan£38.002:41:30
  3. Credit noteSallow Kitchen£62.401:12:04

Anything that costs money waits for the owner.

First reply, this week0:20 on Thu
Mon
Tue
Wed
Thu
4:10Fri
Sat

Every first reply lands on the week's chart.

05:40to22:50One day, four places

The hour it ran for them

Jump to the reel

Examples. The people photographed are illustrative, not customers.

“Since we moved to Dayclose, nobody stays behind for the paperwork. By the time the till is counted, the claims are answered and tomorrow's rota is out.”

Nia FarrantManager, Weyford StoresExample quote from a fictional customer
  1. A baker in her fifties counts bread crates at her back door under a bare bulb at dawn.

    05:40

    Takings matched before the first loaf

  2. A man at a physiotherapy clinic's front desk hands a patient a paper form.

    11:15

    Tomorrow's 38 reminders sent

  3. A warehouse shift lead pins a printed rota to a cork board in low afternoon sun.

    15:30

    Thursday's gap filled, rota up

  4. A hotel manager in his sixties turns the key in the front door from inside at night.

    22:50

    Closing list signed, key turned

0:44Rota

Halden Freight, week 39 (example)

  • 6 people on the dock team
  • 28 shifts, 224 hours
  • Thursday's early covered by 15:31

A sick call at half three. A full rota by twenty to four.

We find someone with hours to spare and text the whole team once the gap is filled. Drag the playhead back, or pick the cover yourself.

Halden Freight
RotaDock team
Week 3921–27 SepPublished
No open shiftsAll within hoursWeekDay
Mon 21Tue 22Wed 23Thu 24Fri 25Sat 26Sun 27
Team
Mon21
Tue22
Wed23
Thu24
Fri25
Sat26
Sun27
Hours
Open shiftsAll covered
Dele OkaforPicker40 h
06–14Early
06–14Early
06–14Early
06–14Early
06–14Early
40 hOn contract
Ines VargaForklift32 h
14–22Late
14–22Late
14–22Late
14–22Late
32 hRoom to spare
Marta KowalDock lead32 h
06–14Early
06–14Early
06–14Early
Off sick
06–14Early
32 hRoom to spare
Sam LoweLoader40 h
14–22Late
14–22Late
14–22Late
14–22Late
14–22Late
40 hOn contract
Joe PrattLoader40 h
22–06Night
22–06Night
22–06Night
22–06Night
22–06Night
40 hOn contract
Aisha BelloPicker40 h
06–14Early
14–22Late
14–22Late
06–14Early
06–14Early
40 hOn contract
15:30
Rota published. Six people told by text.15:31
HALDENTHE LINDEN

At Halden Freight, a sick call is covered and the team told inside a minute. Example workspace.

6:20:00Proof

The week, timed

Each clock starts when a task lands and stops when it's done.

0:36
to match a week of takings
0:44
to fill a sick-day gap
6:20:00
of admin handed back each week
ReportsAdmin time, one weekHarrow Street Bakery, week 38 14–20 Sep, example figures
Before Dayclose7:40:00
With Dayclose1:20:00

Example medians from four fictional workspaces. We made up the marks below too.

  • HARROW ST.
  • brenlow
  • Weyford
  • THE LINDEN
  • HALDEN
  • Wick Lane
  • sallow
  • Parcel&Pine

2:52Every session on this page, end to end

Tomorrow starts with the books closed.

Connect your bank feed tonight and Dayclose will have the week matched before you open up.

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Total2:52